Terms & Conditions

Please read these Terms and Conditions carefully, as they set out your rights and responsibilities, our obligations, payment terms, cancellation policies, and other important information relating to your use of the Services.

By accessing, browsing, registering for an account, booking an appointment, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

Our platform facilitates connections between individuals seeking mental health care and licensed mental health professionals, including psychiatrists, psychologists, therapists, counselors, and other qualified providers.

All our services are delivered through telehealth, online or other remote communication technologies, subject to applicable laws, professional standards, and licensing requirements.

Fees for Consultation and Assessments

This section includes information about our charges, if you do not have private medical insurance but someone else will be paying your bill, you may wish to pass the link of our Terms and Conditions to them.

Fees for an initial Adult consultation:

• The fee for an Initial 60-minute Adult Consultation is £400
• The fee for an Urgent 60-minute Adult Consultation is £450 (within 48h)

Fees for ADHD/ASD Assessments

• The fee for an Adult or Child and Adolescent ADHD Assessment is £950
• The fee for an Adult or Child and Adolescent Autism Spectrum Disorder (ASD) assessment is £1600

Fees for a Child and Adolescent Consultation

• The fee for an Initial 90-minute Consultation is £600
• The fee for an Urgent 90-minute Consultation is £650 (within 48h)

Fees for follow-up consultations:

• The fee for a 15-minute Follow-up Consultation is £150
• The fee for a 30-minute Follow-up Consultation is £250
• The fee for an Urgent 15-minute Follow-up Consultation is £200
• The fee for an Urgent 30-minute Follow-up Consultation is £300

Fees for Therapy

• 1 Session: £140
• 4 Session Package: £520
• 8 Session Package: £1000

Self-Funded patients

For self-funded appointments, we kindly ask that full payment is made at least 24 hours before your scheduled appointment.

If payment has not been received by this time, your appointment will be automatically cancelled. This helps us offer available appointment times to other patients who may be waiting for care.

If your appointment is cancelled due to non-payment or by mistake, and you would still like to be seen, please get in touch with our administrative team. We’ll be happy to help you arrange a new appointment, and will do our best to find a time that works for you.

Patients with Health Insurance

If your appointments are covered by private health insurance, please note that most insurers do not cover fees for missed appointments or late cancellations. Any such fees will therefore be your responsibility.

Please also be aware that most private health insurers do not cover prescription fees or the cost of bespoke letters, reports, or other non-consultation services. These charges will be payable by you unless your insurer confirms otherwise.

You also remain responsible for any charges not covered by your insurer, including any policy excess, shortfall, or other outstanding balance.

Fees for Letters or Reports

We do not charge for standard clinical letters that are necessary for your ongoing care. Examples include:

• Update letters to your GP
• Referral letters to another healthcare professional or specialist (e.g. a cardiologist)
• Letters to your private health insurer (with your consent)

Clinical reports for ADHD and Autism assessments are included in the fee for your assessment and do not incur an additional charge.

If you request a comprehensive or bespoke letter or report following a general psychiatric assessment (in addition to the standard clinical letter we routinely provide), a fee of £100 will apply. The same fee applies to other bespoke letters or reports prepared at your request.

Letters supporting school, college, or university accommodations, including mitigating circumstances, are typically charged at £100. Where a request is particularly detailed or complex, the fee may be higher to reflect the time required. Any additional charges will always be discussed and agreed with you in advance.

Shared Care Agreement letters are provided free of charge.

We aim to prepare and issue letters as promptly as possible. Our usual turnaround time is 7 days from receipt of payment (where applicable).

We welcome your input regarding the information you would like included in your letter. However, all correspondence is prepared by one of our Consultant Psychiatrists, and the final content will always reflect their independent clinical judgment and professional opinion.

Fees Prescriptions

Prescriptions issued during a consultation do not incur an administration fee.

If you request a prescription between appointments, an administration fee of £35 will apply. Please allow 3–4 working days for your prescription to be processed once payment has been received.

Following your initial assessment, it is standard practice to issue a one-month prescription. Once your medication has been reviewed and you are clinically stable, your Consultant Psychiatrist may issue prescriptions for up to three months for non-controlled medications and up to one month for controlled drugs (CDs), where clinically appropriate.

Please note that some private health insurers do not cover the cost of repeat prescriptions or prescription administration fees. If this applies, you will be responsible for these charges.

Prescriptions requested outside of scheduled appointments will only be issued once you are stable on your medication and your Consultant Psychiatrist is satisfied that it is clinically safe and appropriate to continue prescribing without a consultation.

If your medication or dosage is changed, a follow-up appointment will usually be required before any further prescriptions can be issued outside of an appointment.

To ensure your treatment remains safe and effective, you will normally need to have a follow-up appointment with your Consultant Psychiatrist at least every six months in order for ongoing prescriptions to continue.

If you have not been seen by your Consultant Psychiatrist for more than 12 months, you will usually need to book a new assessment before any further prescriptions can be issued.

How can I pay?

You can pay by credit or debit card via our secure Stripe payment feature, which enables you to make a bank payment from your account.

If you are funded by medical insurance, we require your policy and pre-authorisation number in order to secure your appointment. Please note that if your insurer does not cover the total amount of the fees, you will be liable for shortfalls or excess payments. That is why we require your card details when making the booking, in case the medical insurance does not cover part or all of the appointment. In that case, we would charge you the outstanding balance directly to the card provided.

When can I cancel or reschedule an appointment?

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice. For example, if your appointment is at 11:00 am on a Wednesday, you must let us know by 11:00 am on Tuesday.

For appointments scheduled on a Monday, we ask that any cancellation or rescheduling requests are received by 2:00 pm on the preceding Friday.

If you cancel or reschedule with less than 24 hours’ notice, or if you do not attend your appointment, the full appointment fee (100%) will be charged. This policy helps us minimise lost appointment time and offer availability to other patients who may be waiting for care.

However, we recognise that exceptional circumstances can arise. For ethical reasons, we may, at our discretion, allow a no-charge reschedule in situations such as:

• Medical emergencies or accidents.
• Family emergencies.
• Significant technical issues that prevent you from attending a remote appointment.
• Other exceptional circumstances or events beyond your reasonable control.

Outside of these circumstances, your Consultant may still choose, at their sole discretion, to offer a no-charge reschedule. Any decision to waive a cancellation fee is made on a case-by-case basis and should not be regarded as setting a precedent for future appointments.

If your treatment is funded by private health insurance, please note that most insurers do not cover late cancellation or missed appointment fees. If this applies, you will be responsible for paying the cancellation fee yourself.

Will my appointment be covered by my Private Medical Insurance?

If you have private medical insurance, please contact your insurer before your consultation to check the terms of your policy, particularly the level and type of outpatient cover you have, including any reimbursement limits on individual consultation fees.

Please note that you are responsible for any fees not covered by your insurer.

Can I contact my doctor between appointments?

If you need to contact your Consultant Psychiatrist, you may do so by email.

If you do not have your consultant’s email address, please contact our administrative team at admin@onlinepsychiatry.uk, and we will be happy to provide it.

Please note that the General Medical Council (GMC) advises doctors to use email communication with appropriate caution, particularly in relation to confidentiality, data protection, and information security.

For this reason, email should not be used for urgent medical concerns, emergencies, or to share highly sensitive or extensive clinical information. While we take reasonable steps to protect your information, email cannot always be guaranteed to be completely secure.

Depending on the nature of your enquiry, your Consultant Psychiatrist may advise that a consultation is required in order to discuss your concerns safely and appropriately.

Appointments can be booked through our website at www.onlinepsychiatry.uk, by emailing admin@onlinepsychiatry.uk, or by calling or sending a WhatsApp message to +44 7990 341396.

Our administrative team is available Monday to Friday, 9:00 am to 6:00 pm (excluding UK public holidays).

Consent to Treatment

Before any treatment is provided, your doctor will obtain your informed consent.

In some situations, your consent may be implied by your actions. For example, if you agree to a treatment plan and choose to obtain or take the prescribed medication, this may indicate your consent to that treatment.

If you have any questions, concerns, or are unsure about any aspect of your proposed treatment, we encourage you to discuss these with your doctor before making a decision. Your doctor will be happy to explain the benefits, risks, alternatives, and answer any questions you may have.

For certain treatments or procedures, we may ask you to sign a written consent form to confirm that you understand the proposed treatment and agree to proceed. Signing a consent form does not affect your right to change your mind. You are free to withdraw your consent at any time before or during your treatment, and your decision will be respected.

Confidentiality of Information

We are committed to protecting your privacy and maintaining the confidentiality of your personal and clinical information.

During your registration, you will be asked whether you consent to us sharing relevant clinical information with your GP and, if appropriate, with a relative, carer, or another person involved in your care.

We strongly encourage patients to allow communication with their GP. Your GP plays an important role in coordinating your overall healthcare, including managing physical health conditions, prescribing where appropriate, and providing support in an emergency. If you choose not to consent to communication with your GP, this may increase clinical risk and could limit our ability to provide safe and effective care.

In some circumstances, if your Consultant Psychiatrist believes that ongoing treatment cannot be provided safely without appropriate involvement of your GP, they may discuss alternative arrangements with you. This may include recommending that your care is transferred to a local, face-to-face mental health service or another appropriate provider. Any such decision will always be based on your individual clinical needs and discussed with you wherever possible.

As a general rule, we will only share your personal or clinical information with your consent.

However, there are exceptional circumstances where we may be legally or professionally required to share information without your consent. This may include situations where there are serious concerns about your safety or the safety of another person, where there is a safeguarding concern involving a child or vulnerable adult, or where disclosure is otherwise required by law. Wherever it is safe and appropriate to do so, we will explain our concerns to you and inform you of any information we need to share and the reasons for doing so.

We operate a fully paperless service. Your clinical records are stored securely within our electronic medical record system.

What should I do if I have an emergency?

At Online Psychiatry, we offer urgent appointments. An urgent appointment is intended for situations that require prompt psychiatric assessment but are not emergencies, and where it is clinically safe to wait until the next available appointment.

Online Psychiatry is not an emergency, crisis intervention, or 24-hour service. Our clinicians are not continuously available outside scheduled appointments or our normal operating hours. We are therefore unable to provide immediate assessment, treatment, or monitoring for mental health emergencies.

A mental health emergency is any situation where there is an immediate risk of serious harm to yourself or another person, or where urgent face-to-face assessment is required. Examples include, but are not limited to:

• Suicidal thoughts with an immediate intention or plan to act.
• A recent suicide attempt or serious self-harm.
• Thoughts or intentions to seriously harm another person.
• Severe psychotic symptoms, such as distressing hallucinations or delusions that place you or others at risk.
• Severe confusion, agitation, or behaviour that cannot be safely managed outside an emergency setting.
• A sudden and significant deterioration in your mental health requiring immediate medical assessment or intervention.

If you believe that you or someone else is experiencing a mental health emergency, do not wait for an online appointment or email your clinician. Please seek immediate help using one of the following services:

• Call 999 immediately if there is an immediate risk to life or you require an ambulance or police assistance.
• Attend your nearest Accident & Emergency (A&E) department or contact NHS 111 if you require urgent mental health assessment or advice.
• Contact your GP, who may be able to provide urgent assessment or refer you to your local NHS Mental Health Crisis Team.
• Contact Samaritans by calling 116 123, available free of charge, 24 hours a day, if you need immediate emotional support.
• If you believe you may require an urgent admission to the Nightingale Hospital, please call 020 7535 7700 and ask to speak with the Duty Doctor. Please note that the Nightingale Hospital is a private hospital. If you intend to use private medical insurance, you should check your level of cover with your insurer before admission, as these costs are not covered by the NHS.

If you are unsure whether your situation is urgent or an emergency, we recommend treating it as an emergency and seeking immediate assistance through 999, NHS 111, or your nearest A&E department.

What do I do if I have a Complaint or a Concern?

We are committed to providing a high standard of care. If you have any concerns or are dissatisfied with any aspect of our service, we encourage you to let us know so that we can address the matter promptly and fairly.

You can contact us by telephone on +44 7990 341396 or by email at contact@onlinepsychiatry.uk. If appropriate, our Medical Director will be happy to arrange a telephone call or meeting with you, free of charge, to discuss your concerns.

If you would prefer to make a formal complaint in writing, you may write to us at:

Online Psychiatry Limited

167–169 Great Portland Street

5th Floor

London W1W 5PF

Alternatively, you may email your written complaint to contact@onlinepsychiatry.uk, marked for the attention of the Medical Director. If your complaint contains sensitive personal or clinical information, you may wish to use a secure or encrypted email service to help protect your privacy.

We will acknowledge receipt of your complaint promptly, investigate the issues raised thoroughly, and aim to provide a full written response within 20 working days. If, for any reason, we are unable to meet this timescale, we will keep you informed of our progress and let you know when you can expect a full response.

Will I receive a prescription following my appointment?

If clinically appropriate, your Consultant Psychiatrist may issue a prescription during your consultation.

All our prescriptions are issued electronically, allowing you to collect your medication from most pharmacies across the UK.

If you would prefer your medication to be delivered at home, your clinician can arrange for a trusted courier pharmacy to dispense and deliver your prescription. This option is now available for both non-controlled drug and controlled drug prescriptions.

Although we do not receive any financial benefit or commission from pharmacies, we work with a number of trusted pharmacy partners to help ensure a reliable and efficient service.

Our usual pharmacy arrangements are:

• Non-controlled drug (non-CD) prescriptions
  • Clynxx – for electronic prescriptions to be collected from a local pharmacy.
  • Pharmacierge – for home delivery of prescribed medication.
• Controlled drug (CD) prescriptions
  • ITH Pharmacy – our usual dispensing pharmacy for controlled drug prescriptions.
  • The Good Pharmacy – available on request where appropriate.

If you have a preferred pharmacy or delivery provider, please let your Consultant Psychiatrist know during your appointment. We will do our best to accommodate your preference wherever possible, provided it is clinically appropriate and operationally feasible.

Can I get my GP to prescribe my medication?

Yes. This is something we are always happy to support and facilitate when requested. If you would like your GP (NHS or private) to take over prescribing your medication, please discuss this with your Consultant Psychiatrist during your consultation.

Your clinician can contact your GP and request that they assume responsibility for your ongoing prescriptions. However, it is important to note that the decision to accept or decline prescribing responsibility rests entirely with your GP and is outside our control.

Many GPs prefer patients to be clinically stable on their medication before agreeing to take over prescribing. As a result, you require more an initial assessment and one or more follow-up appointments before your GP accepts the transfer of prescribing responsabilities.

For certain medications, particularly ADHD medications and some controlled or specialist medicines (such as pregabalin), your GP may require a Shared Care Agreement to be in place before accepting prescribing responsibility. Some GP practices may decide not to participate in shared care arrangements or may decline to take over prescribing altogether.

If your GP is unable or unwilling to assume prescribing responsibility, we can continue to provide private prescriptions.

As prescribing policies vary between GP practices and local NHS areas, we recommend contacting your GP surgery before or during your treatment if you wish your prescribing to be transferred. This can help clarify their requirements and help avoid any unexpected delays or difficulties later in your care.

How can I obtain repeat prescriptions?

If you require a repeat prescription between appointments, please contact us at least 4–5 working days before your medication is due to run out. This allows sufficient time for your Consultant Psychiatrist to review your request and, where clinically appropriate, for us to process and issue your prescription.

You can request a repeat prescription by:

• Completing the online request form at www.onlinepsychiatry.uk
• Emailing us at admin@onlinepsychiatry.uk
• Sending us a WhatsApp message or calling +44 7990 341396

Please note that repeat prescriptions are subject to clinical review and approval by your Consultant Psychiatrist. An administration fee applies for prescriptions requested outside of a scheduled appointment. If a medication review is clinically required, you may be asked to book a follow-up appointment before a further prescription can be issued.

How will I receive my prescriptions?

The way your prescription is issued and dispensed depends on the type of medication prescribed.

• Non-controlled drug (non-CD) prescriptions are usually issued electronically through Clynxx, allowing you to collect your medication from most pharmacies across the UK. We can also arrange for the medication to be delivered at home by our trusted courier pharmacies, Pharmacierge, which offers delivery throughout the UK.
• Controlled Drug (CD) prescriptions: For Controlled Drug prescriptions, the prescription is sent directly to the dispensing pharmacy. Once it has been received, the pharmacy will contact you to arrange payment and organise delivery of your medication to your chosen address. As a general policy, we do not send Controlled Drug prescriptions directly to patients’ home addresses.

Please allow 4–5 working days for Controlled Drug prescriptions to be processed and received by the dispensing pharmacy.

Please note that pharmacies may charge dispensing or delivery fees. These charges are set by the pharmacy and are payable directly to them. If you have any questions about these costs, please contact your chosen pharmacy directly.

Controlled Drug Prescriptions and ITH Pharmacy

For Controlled Drug (CD) prescriptions, we work in partnership with ITH Pharmacy, our preferred dispensing pharmacy. ITH offers a secure, paperless prescribing process and is able to dispense and deliver Controlled Drug medications throughout the UK.

Once your prescription has been authorised and received by ITH Pharmacy, they will contact you to arrange payment before your medication is dispatched.

Delivery Information

Controlled Drug medications are delivered securely by DPD. Please note the following:

• You will receive a notification once DPD has received your parcel.
• On the day of delivery, DPD will provide a two-hour delivery window.
• A unique PIN code will be sent to you by email and must be provided when your medication is delivered.
• We recommend downloading the DPD app to track your delivery and receive real-time updates.
• The current delivery charge is £9.99 (payable to the pharmacy).

Delivery Times

If your prescription is authorised by your Consultant Psychiatrist before 1:00 pm and payment is received by ITH Pharmacy before 4:00 pm on the same working day, your medication can usually be delivered the next working day. Payments received after 4:00 pm will normally result in delivery on the following working day. ITH does not arrange deliveries on Sundays or Mondays.

If you have any questions about your prescription, payment, or delivery, please contact ITH Pharmacy directly: reception@ith-health.com or 01923 858 322

Alternatively, you are welcome to contact our administrative team, and we will be happy to assist you.

Who will hold medical responsibility for my psychiatric care?

Before your initial appointment, our administrative team may ask you for some background information about the reason for your consultation. This helps us match you with a Consultant Psychiatrist whose expertise is most appropriate for your individual needs.

Your initial consultation is also an opportunity for your Consultant Psychiatrist to assess whether they have the appropriate expertise and capacity to provide your ongoing care. As your assessment progresses, additional information or diagnoses may emerge that were not apparent at the time of booking. In some cases, this may mean that your clinician believes another specialist would be better placed to provide your treatment. If this happens, they will discuss their recommendations with you and help arrange a referral to a suitably qualified colleague.

There may also be circumstances where your Consultant Psychiatrist is unable to accept or continue responsibility for your care. This may occur either at the beginning of treatment or during ongoing care, for example if your clinical needs change, your condition becomes more complex, or your clinician believes that your care would be better managed by another specialist or through a local face-to-face service.

In the vast majority of cases, we are able to provide ongoing psychiatric care. This is dependent on it remaining clinically appropriate and safe to do so, you attending recommended follow-up appointments (typically at least every six months where ongoing prescribing is required), and, where appropriate, your consent for us to communicate with your GP to support the safe coordination of your care.

If you are attending for a second opinion, your Consultant Psychiatrist will provide a written report to the original referrer and, with your consent, to your GP. Unless specifically agreed in advance, second-opinion consultations will not include ongoing clinical responsibility, follow-up care, or prescribing, and your continuing care will remain with your existing treating clinician.

Transfer of Care to an In-Person Psychiatrist

While remote consultations are appropriate for many patients, there may be circumstances where your Consultant Psychiatrist considers that they are no longer clinically appropriate or safe.

If your mental health needs change, your level of clinical risk increases, or your care requires a level of assessment, monitoring, or support that cannot be provided safely through remote consultations, we will recommend transferring your care to a local, face-to-face mental health service or another suitable healthcare provider. This decision may be made at any stage of your treatment and will always be based on your individual clinical needs and the safe delivery of your care.

In those cases, your Consultant Psychiatrist will discuss this recommendation with you, explain the reasons for the transfer, and answer any questions you may have. We will also do our best to support a smooth transition by liaising with your GP or other healthcare professionals (with your consent, unless disclosure is otherwise required by law) and, where appropriate, helping you identify a suitable psychiatrist or local mental health service.

Will you write a letter to my GP?

Following your consultation, your Consultant Psychiatrist will prepare a brief clinical letter summarising the assessment, diagnosis, risk assessment, treatment plan, and any recommendations.

You will receive a copy of this letter before it is sent to your GP, giving you the opportunity to review it for factual accuracy and let us know if there is any personal or sensitive information that you would prefer not to be included.

Please note that certain clinical information cannot be removed where it is necessary for the safe continuity of your care. This includes, for example, details of any diagnosis, prescribed medication, dosage, monitoring requirements, or other information that your clinician considers essential to communicate to your GP.

If you have consented to us sharing information with your GP, and you do not request any amendments within a reasonable timeframe (around 5 days), or once any agreed changes have been made, our administrative team will send the letter to your GP on your behalf.

We would always encourage our patients to be registered with a GP and can provide details of private GPs working locally if required.

In some cases, your clinician may explain that they are unable to be responsible for your care or for prescribing medication unless you provide consent to share information with a third party(such as a family member, your GP, or local NHS Mental Health Services, such as the Crisis team). In those cases, your Consultant Psychiatrist will arrange a transfer of care to an in-person psychiatrist

Will you send any information about me to my GP or anybody else?

We are bound by a duty of confidentiality towards our patients.

Upon registration, your clinician and our administrative team will request your consent to share information with your GP or any other healthcare professionals or relatives/friends and document it on your file.

In cases where there is a potential risk to your health (for example if you are acutely unwell, or have relapsed into severe addiction or have intense suicidal thoughts), your clinician may decide that in order to be able to continue holding responsibility for your psychiatric care they would require you to provide consent for them to speak to a specific third party, to ensure your safety or to avoid misleading other people involved in your care. If this is the case, your clinician will discuss this with you, with a view to arriving at a mutually acceptable solution.

In certain emergency or extreme circumstances, your clinician may contact a third party (usually the Next of Kin you have provided when you registered with us or a health professional involved in your care such as your GP or therapist) without your prior notification or consent. This is in accordance with the standards of practice for all psychiatrists licensed to practise in the UK.

This can happen if there is a:

• significant risk to your health or safety or that of others
• safeguarding concern regarding a child
• strong concern about your mental capacity (as per the Mental Capacity Act)
• an urgent need for a Mental Health Act Assessment (as per the Mental Health Act)

Please note that in all these situations, your clinician will endeavour to discuss the situation with you in order to discuss the most appropriate course of action prior to contacting a third party. In case there is no response on your side or it is difficult to contact you despite several attempts, the professional could contact your GP, therapist, or next of Kin without your verbal or written consent.

What happens if I need to be admitted to a mental health hospital?

If you wish or need to be admitted to a hospital or clinic, your clinician can refer you to a number of clinics in the UK or abroad, depending on your needs and personal preferences.

Our clinicians do not have admitting rights to a hospital in the UK, however, if admission is needed, they will be able to refer you to the nearest A&E hospital for admission.

Please be aware that once admitted to the hospital or admitted to the home care/crisis team, your clinician will then not be able to remain responsible for your psychiatric care during the time you are admitted, although they will be able to speak to the mental health team in charge if appropriate in your case.

What happens if I travel outside of the UK?

If you are travelling outside the UK for a short period but remain ordinarily resident in the UK, we can usually continue your care remotely, provided it is clinically appropriate and there are no legal or regulatory restrictions in the country you are visiting.

Please note that prescriptions issued by Online Psychiatry can only be dispensed by UK pharmacies. If your treatment is stable, your Consultant Psychiatrist can issue a prescription for up to three months’ supply of medication following your consultation, where clinically appropriate.

If you are planning to live or stay outside the UK for an extended period, please let your clinician know as early as possible. They will discuss your ongoing treatment with you and support you in arranging a safe transfer of care to healthcare services in your new country of residence.

Our clinicians are insured and authorised to provide psychiatric assessments and treatment to patients who are ordinarily resident in the UK. For this reason, you must have a UK residential address or be registered with a UK GP in order to receive care through our service.

By using our services, you acknowledge that your care is provided by UK-based clinicians under UK professional standards and indemnity arrangements. Any disputes or legal claims arising from your treatment will be governed by the laws of England and Wales and will be subject to the exclusive jurisdiction of the courts of England and Wales.

What happens if I live outside of the UK?

Unfortunately, we are currently unable to offer our services to individuals whose permanent residence is outside the UK due to the requirements of our professional indemnity insurance.

However, we would still be pleased to hear from you. Please feel free to get in touch to discuss your circumstances. Where possible, we will explore whether we can accommodate your needs or help you identify appropriate mental health services in your country of residence.

Closing episodes of care

At Online Psychiatry, we want to be able to offer and build long-term therapeutic relationships, to be here for you as and when you need. However, if we have not heard from you for over 12 months, then unless we have already agreed on a longer period of review, we will take this as the end of an episode of care and will then close you on our active caseload.

We will, of course, be able to offer to see you again if you wish in the future.